top of page
Clock Gears

Privacy Policy

Effective Date: January 1, 2025

​

At Luis Simao's Clock Repair, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, whether online or in person.

​

1. Information We Collect
We may collect the following information:

  • Your name, phone number, and email address

  • Address or pickup/delivery location (when applicable)

  • Details about your clock(s) for service history

  • Photos or videos shared with us for diagnostic or documentation purposes

  • Payment-related information (processed securely through third-party platforms)

 

2. How We Use Your Information

We use your information to:

  • Communicate with you about your clock repair or service

  • Provide estimates, invoices, and receipts

  • Maintain accurate service records and warranties

  • Schedule pickups or deliveries

  • Improve our customer experience and internal processes

  • ​Contact you via phone, text, voicemail, or email with updates or questions related to your service

 

3. How We Share Your Information
We do not sell or rent your personal information. We may share it with trusted third parties only when necessary to:

  • Process payments (e.g., through invoicing platforms)

  • Provide requested services (e.g., courier or delivery partners)

  • Comply with legal obligations or resolve disputes

​

4. How We Protect Your Information
We use reasonable physical, digital, and administrative safeguards to protect your personal data from unauthorized access, loss, or misuse.

​

5. Data Retention
We retain service and contact records for as long as needed to support warranties, legal requirements, or client service. You may request that we delete your personal data at any time, unless it is legally required to retain it.

 

6. Your Rights
You have the right to:

  • Request a copy of your information

  • Ask us to update or correct inaccurate details

  • Request deletion of your personal data, where applicable

 

7. Contact Us
For privacy-related questions or requests, contact us at:
support@lscrepairs.com | 386-227-7652

​

8. Consent to Communication

By using the services of Luis Simao’s Clock Repair, you agree to receive communications from us related to your service, including but not limited to phone calls, text messages, voicemails, and emails. These communications may be used to confirm appointments, provide service updates, request approvals, send invoices, or follow up on service-related matters.

We respect your privacy and will not use your contact information for unrelated marketing purposes or share it with third parties without your consent.​​​

​

9. Policy Updates
We may update this policy periodically. Updates will be posted on our website or shared by request.

Thank you for trusting Luis Simao's Clock Repair with your timepieces and your privacy.

bottom of page