Privacy Policy

Information We Collect

We may collect the following information:

• Your name, phone number, and email address
• Address or service location
• Details about your clock(s) for service history
• Photos or videos shared with us for diagnostic or documentation purposes
• Payment-related information (processed securely through third-party platforms)

How We Use Your Information

We use your information to:

• Communicate with you about your clock repair or service
• Provide estimates, invoices, and receipts
• Maintain accurate service records and warranties
• Schedule service appointments
• Improve our customer experience and internal processes
• Contact you via phone, text, voicemail, or email with updates or questions related to your service

How We Share Your Information

We do not sell or rent your personal information. We may share it with trusted third parties only when necessary to:

• Process payments (e.g., through invoicing platforms)
• Provide requested services
• Comply with legal obligations or resolve disputes

How We Protect Your Information

We use reasonable physical, digital, and administrative safeguards to protect your personal data from unauthorized access, loss, or misuse.

Data Retention

We retain service and contact records for as long as needed to support warranties, legal requirements, or client service. You may request that we delete your personal data at any time, unless we are legally required to retain it.

Your Rights

You have the right to:

• Request a copy of your information
• Ask us to update or correct inaccurate details
• Request deletion of your personal data, where applicable

Contact Us

For privacy-related questions or requests, please reach out to us directly:

Consent to Communication

By using the services of Luis Simao's Clock Repair, you agree to receive communications from us related to your service, including but not limited to phone calls, text messages, voicemails, and emails. These communications may be used to confirm appointments, provide service updates, request approvals, send invoices, or follow up on service-related matters.

We respect your privacy and will not use your contact information for unrelated marketing purposes or share it with third parties without your consent.

Policy Updates

We may update this policy periodically. Updates will be posted on our website or shared by request.

Opt-Out Rights

You have the right to opt out of receiving certain communications from us at any time. This includes marketing emails, promotional offers, and other non-transactional communications.

• Email Marketing: You may opt out by clicking the "unsubscribe" link included at the bottom of our emails or by contacting us directly at [email protected].
• Text Messages: If you receive SMS or MMS messages from us, you can opt out by replying "STOP" to any message or contacting us at [email protected] or 386-517-6316.
• Targeted Advertising: You may opt out of online targeted advertising by adjusting your cookie settings, changing your browser preferences, or visiting industry opt-out pages such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
• Data Sharing: You may request that we stop sharing your personal information with third parties for marketing purposes by contacting us at [email protected].

We will process your opt-out request as soon as reasonably practicable. Please note you may still receive important transactional or account-related communications.